IT Disaster Recovery Success Factor #1: Visible Senior Management Support

Avalution Team Avalution Team | Feb 24, 2014

Our work with organizations of all sizes has led us to identify eight key factors that contribute to the success of an organization’s information technology disaster recovery (ITDR) program.  We’ll continue to publish a post about each factor and discuss tips for success. So make sure to check back, and then join the conversation by commenting at the bottom of this post or sharing with your social network.

Success Factor #1: Visible Senior Management Support
A successful ITDR program requires leadership and support from senior management to ensure the program is tied to the strategy of the business.  Senior management’s involvement typically includes visible support throughout the organization, such as sending emails promoting and discussing the program, dedicating time to ITDR topics during team meetings, actively participating in program activities (e.g., tests and exercises), and so on.  The visible leadership of senior management ensures that anyone involved in ITDR program activities is aware of the importance of the program to the organization.  And although ITDR professionals cannot require senior managers to provide visible leadership and support, conducting effective management reviews will help engage senior management.

Check out Avalution’s perspective on making the most of the management review process so that senior management input is obtained on a continual basis.  But, for ITDR programs, keep in mind two important additional considerations:

  1. It’s CRITICAL to involve non-IT managers in management reviews.  This helps provide a business perspective for application recovery strategies and allows IT management to negotiate directly with the business to determine what level of ITDR capabilities is most appropriate for the organization.
  2. The information presented at management reviews must be strategic and interesting.  If you have compliance-type details that need reviewed (such as who hasn’t updated their plan), consider sending that information out in advance. Doing so will enable you to focus the management review meetings on topics that you need input from the group on and encourage discussion to avoid ‘presenting’ for an hour while everyone listens quietly.

As you refine the management review process, consider which topics elicit the most feedback and interest from the senior management team and focus more on those.  The main benefit organizations see from engaging senior management in the management review process is a clear direction and sufficient resources, in terms of time, money, and people.

For more tips for a successful ITDR program, please check back.

In the meantime, if you’re looking for assistance with getting you’re program off the ground, we can help. Connect with us to get started today!

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Greg Marbais
Avalution Consulting